Shipping and Returns
You can contact us by e-mail at info@skidahu.com should you have any questions or comments. We always attach great importance to finding solutions for our customers.
Shipping Information
We ship from the United States with UPS or FedEx to the following areas in North America:
United States, Canada and Mexico.
- Standard Shipping
Delivery in 5-7 working days - Next Day Shipping
Delivery next working day if order is placed before 2 pm EST
Any potential duty fees and brokerage fees imposed by the country you are shipping to are paid by the customer.
International Orders
Please visit skidahu.ch for Europe and international
Return Policy
At Dahu, we are committed to the quality of our products and the satisfaction of our customers. Return labels are available within 20 days of your purchase date provided the item(s) meet the return conditions:
- Unused
- Unworn
- Un damaged
- Original tags still attached
- Original package components included
- In the original packaging
Any shipping fees on the original order are final and will not be refunded. The cost of the return is the responsibility of the customer. Upon inspection and approval of the returned items, the full cost of purchase less any paid for shipping costs will be refunded. Please note all Outlet product sales are considered final sale and are not eligible for return.
How to return your purchase:
- All returns require a return authorization number.
- Please contact us at info@skidahu.com or call 970-390-2244 with your order number and reason for return.
- Our customer service team will review the return request within 2 business days of receiving the request.
- Upon approval, we will provide the return address and Return Authorization # via email to you.
- Please allow up to 5 business days for your return to be processed after delivery, and 14 business days for any applicable refunds.
At this time we do not offer returns or exchanges to Canada or Mexico.
Exchanges
Currently we are unable to offer direct exchanges. However, contact us at info@skidahu.com or call 970-390-2244
Corsair Fit Experience
The Corsair Fit Experience provides a 100% fit guarantee. The cost of any potential return is the responsibility of the customer. As part of the Fit Guarantee we offer unlimited fit sessions with our master boot fitters and access to our speciality ski network. Please work directly with your master boot fitter to facilitate any returns.
